Apple Clarifies iPhone 17 Pro 'Scratchgate': MagSafe Stands, Not Phones, at Fault
Apple has finally responded to the widespread “Scratchgate” controversy surrounding the iPhone 17 Pro, iPhone 17 Pro Max, and iPhone Air, assuring users that the marks reported on demo units are not actual scratches but removable “material transfer” caused by worn MagSafe display stands in retail stores.
Since the launch of the iPhone 17 lineup on September 9, users and tech experts have noted visible blemishes on display units of the new models, particularly on darker color variants such as Deep Blue and Space Black. The reports went viral, with many speculating that Apple’s return to an anodized aluminum frame on the Pro models (replacing the titanium frame used in the iPhone 16 Pro series) made the devices more prone to scratching.
Material Transfer from MagSafe Stands
Apple clarified to outlets including CNET, 9to5Mac, and Tom's Guide, that the blemishes are caused by old and worn MagSafe display risers used in Apple Stores and carrier outlets. These risers transfer foreign material onto the backs of demo units, creating marks that resemble scratches. The company emphasized that the marks can be easily cleaned and confirmed it is replacing worn stands to prevent future occurrences.
“The marks aren’t scratches, but rather material transfer from the stand to the phone that is removable with cleaning,” Apple stated. The same issue has been noted on other models, including iPhone 16, highlighting that the problem is with the hardware maintenance, not the devices themselves.
Camera Plateau Durability
While addressing the “Scratchgate” concerns, Apple acknowledged separate durability questions regarding the raised edges around the iPhone 17 Pro and Pro Max camera plateaus. Independent scratch tests by YouTubers, including JerryRigEverything, showed that the anodized edges can chip when scraped with metal objects. Apple clarified that the anodization process meets industry standards, is “extremely hard,” and shares similar characteristics with other anodized aluminum Apple products. They also reminded users that normal wear and tear may lead to minor abrasions over time.
Why the Aluminum Frame Matters
The iPhone 17 Pro series marks Apple’s return to aluminum construction after using titanium frames for the previous Pro generation. Aluminum allows better performance and battery life but is naturally less scratch-resistant than titanium, which may make the devices more prone to minor cosmetic marks if not handled carefully.
Apple’s Recommendations for Users
To keep iPhone 17 Pro and Pro Max models free of scratches, Apple recommends using a protective case, especially one designed to safeguard the camera plateau. Users are also advised to avoid prolonged exposure to abrasive surfaces. While the MagSafe-related blemishes can be cleaned, long-term care and protective accessories are suggested to maintain the finish.
Conclusion
Apple maintains that the iPhone 17 Pro, Pro Max, and Air are durable devices and that the “Scratchgate” controversy stems from display hardware in stores rather than design flaws. The company is taking proactive measures to replace worn MagSafe stands and reassure customers about the devices’ resilience, while reminding users that minor abrasions over prolonged use are expected.
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